Send the customer question first

I start with the customer question, then test how the business is described across public surfaces: website, maps, reviews, menus, social pages and branch details. I look for what is repeatable, what is missing and what may cause confusion. You receive a practical audit with fixes ranked by risk and usefulness.

I usually work with Kenyan restaurants, salons, clinics, gyms, shops and local service businesses. I am most useful when the business already has real customers but the public proof is scattered, stale or vague. Multi-branch businesses are a good fit when branch names, hours or services get mixed up.

Yes. I compare English and Swahili recommendation paths when the business serves both local customers and visitors. I do not treat Swahili as a thin translation job; I check whether the wording sounds like something a real customer would search, ask or repeat.

I usually reply within a few working days. If the request is clear and includes the business name, location, branches and the kind of answer you care about, I can judge fit faster. Vague messages take longer because I have to ask for the missing context.

Most work begins with a focused audit or a short consultation through this site's contact process. After that, I may suggest monitoring, wording correction, branch cleanup or bilingual signal review. The format depends on whether the issue is one page, one branch, or a wider recommendation pattern.

Focused audits usually sit in the small-project range, while ongoing monitoring and cleanup sit in a monthly advisory range. I price by complexity: number of branches, number of public surfaces, bilingual review needs and how many recommendation questions must be tested. I will give a rough scope before asking you to commit.

I do not write fake reviews, hide real customer complaints, invent proof, scrape private chats, or make a weak business look falsely popular. I also do not take broad social media management work. My work is public proof, answer visibility, wording correction and recommendation clarity.